LEGAL NOTICE

Company nameEASTERN ELEGANCE, INC.
Sales ManagerJunna Nitta
Address1111B S Governors Ave STE 29042
Dover, DE 19904
Phone Number5513775673
Emailcontact@eastern-elegance-inc.com
Site NameTera Gain
Website URLhttps://teragain-lp.com/en/
Sales PricePlease refer to each product page.
Sales QuantityPlease refer to each product page
Delivery InformationAfter receiving your order, if you have not specified a delivery date, we will typically ship within 5-10 business days.
However, delays or cancellations may occur due to reasons such as stock availability for pre-order items, transportation or weather conditions, natural disasters, inability to receive the package at your convenience, or distant locations such as Okinawa Prefecture or remote islands.
Additional FeesIn addition to the product price, the following fees apply as stated on each product purchase page:
・Shipping fees
・Payment processing fees (applicable for cash on delivery, NP payment after delivery)
・For credit card installment payments, additional fees may apply depending on the card issuer.
・Please confirm with your card issuer.
・Internet connection fees and other telecommunications costs are the responsibility of the customer as per agreements with respective service providers.
Return and Exchange PolicyWe adhere to the return policy as specified under Article 15-2, Paragraph 1 of the Specific Commercial Transactions Act.
By purchasing from our site, you agree to all terms outlined in our return policy.
We reserve the right to amend or revise the policy at any time.
Returns or exchanges due to customer preference after completing an order and related refunds are not accepted.
The above provision does not apply in cases where defects, damages, or delivery of incorrect products occur due to our fault, or as required by laws such as the Specific Commercial Transactions Act.
For exchanges or repairs:
In case of receipt of a different product from what was ordered: Please contact our customer support within 30 days of receiving the item.
Products with initial defects or failures within normal usage conditions are eligible for a one-year warranty.
Contact our customer support within one year of receipt to qualify for exchange or repair.
Please note that exchange or repair processes may take time.
Payment MethodsTypes of Payment:
Credit card (VISA, Master, JCB, AMEX), credit card installment (VISA, Master, JCB), Amazon Pay, payment after delivery (convenience stores, post offices, banks, LINE Pay), PayPay.

Credit Card Use:
If the user is a minor, please obtain consent from a legal guardian before use.

Important Notes:
Only cards in the cardholder’s name can be used. We will charge your credit card company at a later date.

If the billing name differs between the ordering and delivery addresses, we only accept orders with credit card payment under the ordering customer’s name.

In case of incomplete information, we may automatically change the payment method to cash on delivery.

Please retain receipts issued by the credit card company as we cannot reissue them.

Terms for lump sum bonus payments may vary by card issuer.

Credit card installment payments may be subject to interest rates determined by the card issuer. Please confirm details and apply directly with your card issuer.

Installment payment due dates vary by card issuer. Please inquire with each card issuer.

Use of Payment after Delivery:
Confirm the arrival of goods before using this convenient and simple payment method via “convenience stores,” “post offices,” “banks,” or “LINE Pay.”

An invoice will be sent separately from the product, and payment is due within 14 days of issuance.

Use of this service is subject to the terms of NP After Pay by Net Protections, Inc., and their privacy policy.

The cumulative limit for use is up to ¥70,000 (including tax).

If the user is a minor, please obtain consent from a legal guardian before using.